Política de frete


Date: June 6, 2026
Customer Support: suporte@noverlla.com
Business Location: United States

At Noverlla, we are committed to providing reliable worldwide shipping services. We work with trusted shipping carriers including DHL, UPS, FedEx, and USPS to deliver orders safely and efficiently. Our shipping operations are active every day and serve customers across Europe, Africa, the United States, and many other regions worldwide.

1. Order Processing Times

All orders are processed within 1–3 business days after payment confirmation.

Processing times may be longer during:

  • Holidays
  • Peak shopping seasons
  • Promotional events
  • Unforeseen operational delays

Customers will receive a confirmation email once their order has been processed and shipped.

2. Shipping Methods & Estimated Delivery

We ship worldwide through our fulfillment partners located in various countries and regions using trusted carriers such as:

  • DHL
  • UPS
  • FedEx
  • USPS

Estimated Delivery Times

Region Estimated Delivery
United States 5–12 Business Days
Europe 7–15 Business Days
Africa 10–20 Business Days
Canada 7–15 Business Days
Australia & New Zealand 8–18 Business Days
Rest of World 10–25 Business Days

Delivery estimates are not guaranteed and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination country
  • Shipping method selected
  • Order weight and dimensions

Any available free shipping promotions will be clearly displayed on our website.

4. Order Tracking

Once your order has shipped, you will receive a tracking number via email.

Tracking information may take 24–24 hours to become active after shipment.

Customers can use the tracking number provided to monitor their shipment's progress.

5. Customs, Duties & Taxes (International Orders)

International orders may be subject to:

  • Import duties
  • Customs fees
  • Local taxes
  • Government charges

These charges are determined by the destination country's customs authority and are the responsibility of the customer.

Noverlla is not responsible for customs-related delays or additional fees imposed by local authorities.

6. Address Changes & Undeliverable Packages

Customers are responsible for providing accurate shipping information.

If you need to change your shipping address, please contact us immediately at suporte@noverlla.com.

Once an order has been shipped, address modifications may not be possible.

Packages returned due to:

  • Incorrect address
  • Incomplete address
  • Failure to claim the package

may require additional shipping fees for reshipment.

7. Lost, Stolen, or Damaged Packages

If your package is lost, stolen, or arrives damaged, please contact us within 7 days of the delivery date.

We will work with the shipping carrier to investigate the issue.

Noverlla is not responsible for packages marked as successfully delivered by the carrier but reported as lost or stolen afterward.

8. Partial Shipments

Orders containing multiple items may be shipped separately from different fulfillment centers.

Customers will receive separate tracking information when applicable.

No additional shipping charges will apply for partial shipments initiated by us.

9. Shipment Delays

Occasionally, shipments may be delayed due to:

  • Weather conditions
  • Customs inspections
  • Transportation disruptions
  • Carrier operational issues
  • High seasonal demand

We appreciate your patience and understanding in such situations.

10. Delivery Refusal

If a customer refuses delivery of an order, any shipping costs, return fees, customs charges, or handling fees incurred will be deducted from any eligible refund.

11. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photos of the package and contents
  • A description of the issue

We will review the claim and provide an appropriate resolution.

12. Ownership & Risk

Ownership and risk of loss for products pass to the customer upon delivery of the package to the shipping carrier.

After shipment, the carrier assumes responsibility for transportation and delivery.

13. Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once processing or shipment has begun, cancellation requests may no longer be possible.

To request a cancellation, contact us as soon as possible at suporte@noverlla.com.

14. Contact

If you have any questions regarding this Shipping Policy or your order, please contact us:

Noverlla
Email: suporte@noverlla.com
Phone: [Insert Your Phone Number]
Business Location: United States

We aim to respond to all customer inquiries within 1 business day. Thank you for shopping with Noverlla.