Return and Refund Policy

We have a 30-day return policy. This means you have 30 days after receiving the item to request a return. To be eligible for a return, the item must be in the same condition in which you received it: unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

To initiate a return, contact us at Suporte@noverlla.com. Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS]. If the return is accepted, we will send you a shipping label along with instructions on how and where to send the package. Items sent back without a prior return request will not be accepted.

Contact us at Suporte@noverlla.com if you have any questions about returns.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will assess the issue and correct it as quickly as possible.

Non-returnable Items

Certain types of items cannot be returned. These include:

• Perishable goods (such as food, flowers or plants)
• Custom or personalized products (special orders or personalized items)
• Personal care items (beauty products)
• Hazardous materials, flammable liquids or gases

Please contact us if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item for a refund and, once the return is accepted, make a separate purchase of the new item.

EU 14-Day Right of Withdrawal

Notwithstanding the above, if the goods are being shipped to the European Union, you have the right to cancel or return the order within 14 days of receipt, for any reason and without justification. As mentioned above, the item must be in the same condition in which you received it: unused, with tags, and in the original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected the return, and let you know if the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since the refund was approved, please contact us at Suporte@noverlla.com